It's more than you think.
of 3PL revenue leaks through billing inaccuracies every year. On a $20M operation, that's up to $1.6 million walking out the door.
Source: Billing accuracy benchmarking across mid-market Australian 3PL operators, 2024–2025.
Storage is up 13% since last year. Award wages went up again. Fuel, insurance, energy — all climbing.
Meanwhile, your rate cards haven't moved since they were signed. The gap between what it costs you to serve and what you're charging gets wider every month.
By the time the P&L shows it, you've already lost the year.
A customer asks for relabelling. Then kitting. Then custom packing on Saturdays. Your warehouse crew handles it because that's the culture — you don't say no.
But the rate card still reflects the deal you signed two years ago. None of this new work gets invoiced.
Week after week, you're giving margin away and calling it good service.
You know what each customer pays. You don't know what each customer costs.
Labour, space, exceptions, returns, dead stock — it all adds up differently for every account. That customer doing $50K a month in revenue? They might be costing you $52K to serve.
You won't know until someone actually does the maths. Almost nobody does.
Wages are up. Rent is up. Your scope has drifted. CPI clauses were never triggered. Minimums were never enforced.
But when it's time to renew, you've got a spreadsheet and a gut feel. Your customer knows exactly what they pay. You don't know exactly what it costs you.
That's not a negotiation — it's a concession.
Industry analysis across Australian 3PL operators.
Source: Billing accuracy benchmarking across mid-market Australian 3PL operators, 2024–2025. Figures represent average revenue leakage from unbilled activities, unapplied surcharges, and rate card discrepancies.
Enough to fund a new warehouse manager and still have change.
An entire team's salary walking out the door unnoticed.
A new facility. A major tech upgrade. Gone to billing gaps.
No integration. No migration. No disruption.
PDF, Excel, Word, even scanned documents. Any format. We handle the rest.
One month of activity as CSV or Excel. Standard export from any WMS platform.
Every gap, every missed charge, total dollar impact. Then you decide what to do about it.
We've spent two decades on the front line of this industry. We've seen how revenue quietly disappears — not through bad decisions, but through gaps no one has time to catch. Bllbl exists because we decided to fix it.
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